Frequently Asked Questions
Everything you need to know about your portable connectivity and electronics.
How do I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for electronic devices?
We offer a 30-day return policy for all electronics. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do your products come with a warranty?
Yes, all TravlFi hardware comes with a standard one-year manufacturer's warranty covering defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. Shipping rates and delivery times vary based on location and selected shipping method at checkout.
What should I do if my device is not connecting?
First, ensure your device is fully charged and within range of a signal. If issues persist, please contact our technical support team via the 'Contact Us' page for troubleshooting assistance.