Returns & Exchanges

At TravlFi, we want to ensure you stay connected with confidence; if you are not completely satisfied with your hardware, you may return it within 30 days of purchase. Please note that data plan subscriptions are non-refundable once activated.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or phone with your order number and serial number to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, batteries, and manuals to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, we will process your refund to the original payment method within 7-10 business days.